Privacy Policy

Daily Divines — GIRI Trading Agency Private Limited | Effective Date: 1 Jan 2023 | Last Updated: 1 May 2026

Introduction

This Privacy Policy is an electronic record under the Information Technology Act, 2000 and applicable rules. It does not require physical or digital signatures to be legally binding.

This Policy describes how GIRI Trading Agency Private Limited ("Daily Divines", "we", "us", or "our") collects, uses, stores, shares, and protects your personal information when you use the Daily Divines platform — including www.dailydivines.com and the Daily Divines mobile application (collectively, "the Platform").

By registering on or using the Platform, you consent to the collection, storage, use, and disclosure of your personal information as described herein. If you do not agree, please discontinue use of the Platform immediately.

Section 1: Who We Are

Data Controller / Data Fiduciary: GIRI Trading Agency Private Limited
Registered Office: 372/1, Mangadu Pattur Koot Road, Mangadu, Chennai – 600122, Tamil Nadu, India
CIN: U51900TN1990PTC151873
GST Number: 33AABCG3868J1ZH
Website: www.dailydivines.com
Grievance / Data Protection Officer: crmtl@giri.in

Section 2: Information We Collect

2.1 Information You Provide Directly

When you register, place an order, contact us, or interact with the Platform, we may collect:

Full name
Mobile number (used for OTP-based login and delivery communication)
Email address
Date of birth (optional, used for birthday offers)
Delivery address(es), including floor, landmark, and pincode
GSTIN (if you request a business invoice)
Payment-related information (processed by our third-party payment gateway — we do not store card or UPI details)
Communication history — support tickets, chat messages, call records, and emails
Feedback, ratings, and reviews submitted on the Platform

2.2 Information Collected Automatically

Device information — type, model, operating system, and version
App version and session data
IP address and approximate location derived from IP
Browser type and language settings
Pages visited, products viewed, search queries, and time spent
Referral source
Crash reports and performance diagnostics
Push notification engagement data

2.3 Location Data

With your explicit permission, the app collects your precise real-time location to verify your delivery zone, assign the nearest dark store, provide delivery time estimates, and enable live order tracking. You may revoke location permissions at any time through your device settings. Revoking access may affect your ability to place orders.

2.4 Information from Third Parties

If you register or log in via Google or Facebook, we may receive your name, email address, and profile photo from that service. If you interact with our social media pages or campaigns, we may receive engagement data from those platforms.

2.5 Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies for session management, preference storage, analytics, and marketing. Types used:

Strictly necessary cookies: Required for core functions (login, cart). Cannot be disabled.
Analytics cookies: Help us understand Platform usage (e.g., Google Analytics).
Marketing cookies: Used to show relevant ads on third-party platforms.
Preference cookies: Remember your settings and choices.

You may manage cookie preferences via your browser settings. We do not respond to Do Not Track (DNT) signals.

Section 3: How We Use Your Information

3.1 To Deliver Our Services

Process and confirm orders
Assign nearest dark store and dispatch delivery within 30–60 minutes
Communicate order status via SMS, WhatsApp, and in-app notifications
Facilitate payment processing
Generate GST-compliant invoices

3.2 To Manage Your Account

Create and maintain your registered account
Verify identity through OTP-based authentication
Store saved addresses for faster checkout
Maintain order history and wishlist

3.3 To Improve the Platform

Analyse usage patterns
Personalise experience based on browsing and order history
Conduct internal research and analytics
Develop new features and product categories

3.4 To Communicate with You

Transactional communications — order confirmations, delivery updates, payment receipts, refund notifications
Promotional communications — festive offers, new launches, personalised deals (only with consent; opt out anytime)
Respond to queries, complaints, and support requests

3.5 To Ensure Safety and Security

Detect, investigate, and prevent fraud and unauthorised access
Enforce Terms & Conditions and Platform policies
Comply with legal obligations and court orders
Protect the safety of delivery partners, customers, and staff

3.6 For Marketing and Advertising

We run targeted advertising on platforms such as Google and Meta using anonymised or hashed data. You may opt out at any time via My Account → Notification Preferences or by emailing crmtl@giri.in. Opting out does not affect transactional communications.

Section 4: How We Share Your Information

We do not sell, rent, or trade your personal information to any third party for their independent marketing purposes. We share information only in the following circumstances:

Delivery Partners: Name, mobile number, and address shared solely to fulfil your order.
Payment Processors: PCI-DSS compliant gateways (e.g., Razorpay, PayU). We do not store card or UPI credentials.
Technology & Service Providers: Cloud hosting, CRM, analytics, marketing, mapping — all bound by confidentiality agreements.
Group Companies & Affiliates: For internal business purposes, subject to the same data protection standards.
Business Transfers: In the event of a merger or acquisition, your data may transfer to the acquiring entity. We will notify you in advance.
Legal & Regulatory Compliance: Disclosed when required by law, court order, or to protect rights and safety.
With Your Consent: For any other purposes, only with your explicit consent.

Section 5: Data Retention

Account data: Duration of account + 3 years after deletion
Order & transaction data: Minimum 7 years (GST Act, Income Tax Act)
Customer support records: Up to 2 years from resolution
Delivery partner communication logs: Up to 6 months
Marketing preferences & opt-out records: Indefinitely

When data is no longer required, we securely delete or anonymise it.

Section 6: Data Security

We implement technical and organisational security measures including SSL/TLS encryption in transit, encrypted storage at rest, role-based access controls, regular security audits, PCI-DSS compliant payment processing, OTP-based two-factor authentication, and secure data centres.

No method of electronic transmission or storage is 100% secure. In the event of a data breach, we will notify you and relevant authorities as required by law. Please do not share your OTP or password with anyone. Report suspected unauthorised access to crmtl@giri.in.

Section 7: Your Rights

Right to Access: Request a copy of your personal information. We respond within 30 days.
Right to Correction: Update details via My Account or contact crmtl@giri.in.
Right to Deletion: Request deletion via My Account → Request Account Deletion, dailydivines.com/page/request-for-account-deletion, or crmtl@giri.in. Certain data may be retained as required by law.
Right to Withdraw Consent: Withdraw marketing consent anytime via My Account → Notification Preferences.
Right to Object: Object to processing for direct marketing or where your rights override ours.
Right to Data Portability: Request your data in a structured, machine-readable format.
Right to Lodge a Complaint: Contact our Grievance Officer or approach the Data Protection Board of India.

Section 8: Children's Privacy

The Platform is not intended for individuals under 18. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with personal information, contact us at crmtl@giri.in.

Section 9: Grievance Officer & Contact

Company: GIRI Trading Agency Private Limited
Email: crmtl@giri.in
Address: 372/1, Mangadu Pattur Koot Road, Mangadu, Chennai – 600122, Tamil Nadu, India
Phone / WhatsApp: +91-80697 98999
Support Hours: 8 AM – 10 PM, all days
Response Time: Acknowledge within 24 hours; resolve within 30 days

Section 10: Third-Party Links

The Platform may contain links to third-party websites, apps, or services. This Privacy Policy applies only to the Daily Divines Platform. We are not responsible for third-party privacy practices and encourage you to review their policies before providing personal information.

Section 11: Cross-Border Data Transfers

Your personal data is primarily stored and processed in India. Certain third-party service providers may process your data on servers outside India. Where such transfers occur, we ensure adequate safeguards in accordance with applicable Indian data protection law. By using the Platform, you consent to such transfers.

Section 12: Compliance with Indian Law

This Policy is designed to comply with:

Information Technology Act, 2000
IT (Reasonable Security Practices and Procedures and SPDI) Rules, 2011
IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
Consumer Protection Act, 2019
Consumer Protection (E-Commerce) Rules, 2020
Digital Personal Data Protection Act, 2023 (DPDP Act)
Goods and Services Tax Act, 2017

Section 13: Changes to This Privacy Policy

We may update this Policy from time to time. For material changes, we will notify you via a prominent notice on the Platform, a notification to your registered email or phone, and at least 7 days before the revised Policy takes effect. Continued use of the Platform after changes constitutes your acceptance.

The current version is always available at dailydivines.com/privacy-policy.

Section 14: General

This Policy is governed by the laws of India. Disputes shall be subject to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu. If any provision is found invalid, the remaining provisions continue in full force. This Policy, along with our Terms & Conditions, Shipping & Delivery Policy, and Cancellation, Returns & Refund Policy, constitutes the entire agreement between you and Daily Divines regarding the use of your personal data.

Support hours: 8 AM – 10 PM, all days
Phone: 08069798999
Email: crmtl@giri.in

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