Cancellation, Returns & Refund Policy
This Cancellation, Returns & Refund Policy governs purchases made through www.dailydivines.com and the Daily Divines mobile application. By placing an order on the Platform, you agree to the terms of this Policy.
About Daily Divines
Company: GIRI Trading Agency Private Limited
Registered Office: 372/1, Mangadu Pattur Koot Road, Mangadu, Chennai – 600122, Tamil Nadu, India
CIN: U51900TN1990PTC151873
GST Number: 33AABCG3868J1ZH
Website: www.dailydivines.com
Email: crmtl@giri.in
Phone: 08069798999
Order Cancellation
Orders may be cancelled before they are packed or assigned for delivery. Once an order has been packed, dispatched, or is out for delivery, cancellation is not possible due to the quick-commerce nature of our service and the perishability of certain products.
Where an eligible cancellation request is accepted, the customer will receive a full refund to the original payment method used for the purchase.
Non-Returnable Products
Due to hygiene, freshness, religious handling requirements, and product nature, the following categories are generally not eligible for return:
- Flowers and garlands
- Fresh fruits and coconuts
- Temple prasadam
- Opened consumable products
- Kumkum, vibuthi, turmeric, sandal products, or similar items once opened
- Personalised or custom pooja kits
- Used lamps, diyas, pooja accessories, or devotional items
This restriction does not apply where products are delivered in a damaged, defective, incorrect, or incomplete condition.
Damaged, Defective or Incorrect Products
If you receive a damaged, defective, expired, leaking, broken, or incorrect product, you must notify Daily Divines within 24 hours of delivery.
To process your request, we may require:
- Order ID
- Photographs or videos of the product
- A brief description of the issue
Upon verification, Daily Divines may provide a replacement, refund, or such other resolution as deemed appropriate.
Missing Items
If any item billed in your order is missing from the delivered package, please report the issue within 24 hours of delivery.
After verification, a refund will be issued for the missing item or an alternative resolution may be offered at our discretion.
Partial Fulfilment
In certain situations, an order may be partially fulfilled due to inventory availability or operational constraints. In such cases, customers will only be charged for delivered items and any amount collected for undelivered items will be refunded.
Failed Deliveries
A refund may not be applicable where delivery cannot be completed due to:
- Incorrect or incomplete delivery address
- Customer being unavailable at the delivery location
- Repeated refusal to accept delivery
- Restricted or inaccessible delivery location
Each case will be reviewed individually and any refund decision shall be at the sole discretion of Daily Divines.
Refund Process
Approved refunds will be processed to the original payment method used for placing the order. Daily Divines does not process refunds to alternate bank accounts, wallets, or third-party payment methods.
Refund initiation is subject to verification of the claim and compliance with this Policy.
Refund Timelines
Once approved, refunds are generally processed within the following timelines:
- UPI and Wallets: 1–3 business days
- Credit Cards and Debit Cards: 3–7 business days
- Net Banking: 3–7 business days
Actual credit timelines may vary depending on the customer's bank, payment gateway, or financial institution.
Replacement Policy
Replacement requests are subject to product availability, serviceability, and verification of the reported issue. Where a replacement is not feasible, Daily Divines may provide a refund or other suitable resolution.
Festival & Peak Demand Periods
During festivals, auspicious occasions, and periods of exceptionally high demand, certain products may be subject to limited availability. Delivery timelines, replacement availability, and service commitments may be affected by operational constraints during such periods.
Contact Information
For any cancellation, return, replacement, refund, or order-related assistance, please contact:
Email: crmtl@giri.in
Phone: 08069798999
Support Hours: 8 AM – 10 PM, all days including public holidays
© 2026 GIRI Trading Agency Private Limited. All rights reserved.
Daily Divines is a brand of GIRI Trading Agency Private Limited.
Policy URL: dailydivines.com/return-policy